Return policy

Return policy

We want you to be completely satisfied with your purchase from [Your E-Commerce Website]. Our return policy is designed to be fair and hassle-free, ensuring your peace of mind.

Return Eligibility:

  1. Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our customer support team within [number of days] days of receiving the item. We will provide instructions for returning the product.

  2. Wrong Item Shipped: In the rare event that you receive the wrong item, please notify us within [number of days] days of receiving the shipment. We will arrange for the correct item to be sent to you or provide a refund.

  3. Change of Mind: If you change your mind about a purchase, you may return the product within [number of days] days of receiving the item. To be eligible for a return, the product must be in its original condition, including all packaging and tags. Return shipping costs in this case are the responsibility of the customer.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team at [Contact Email/Phone] and provide your order number and a reason for the return.

  2. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the item.

  3. Return and Inspection: When we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is in acceptable condition, we will process your return.

  4. Refund or Exchange: Depending on your preference, we will either issue a refund to the original payment method or arrange for an exchange. Refunds are typically processed within [number of days] days.


Please note that certain items, such as personalized or custom-made products, may not be eligible for returns unless they are damaged, defective, or incorrect.

Contact Us:

If you have any questions or concerns about our return policy, please contact us at [Contact Email/Phone]. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing [Your E-Commerce Website]. Your satisfaction is our priority, and we are committed to resolving any issues with your order promptly and professionally.